Return & Refund
Thank you for shopping at AzFa. We appreciate the trust you have placed in us. Please review our Return and Refund Policy below.
Returns: If you are not entirely satisfied with your purchase, we’re here to help.
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us: If you have any questions on how to return your item to us, contact us at support@azfa.co.
Damaged or Incorrect Items: In the rare event that your order arrives damaged or you receive the incorrect item, please contact our Customer Support team at support@azfa.co within 14 days of receiving the item. Include your name, order number, and clear photo evidence of the issue. Once your claim is approved, we will provide instructions for the return and either send you a replacement or process a refund.
Lost or Missing Items: If your order does not arrive within a reasonable timeframe or the tracking information shows an issue, please contact the shipping carrier directly. If you encounter any difficulties, feel free to reach out to our Customer Support team at support@azfa.co, and we will assist you in resolving the issue.
Changes to This Policy: AzFa reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to this page.
Last updated: December, 16-2023