Frequently Asked Questions (FAQs)

1. Order Processing and Shipping:

Orders are typically processed within 1-3 business days after receiving your order confirmation email, excluding weekends and holidays.

Shipping times vary by destination. Please refer to our Shipping Policy for detailed estimates based on location.

2. Domestic Shipping Rates and Print-on-Demand Products:

A: In general, it takes 2-7 days to fulfill a print-on-demand order before it is shipped out.

The typical shipping time within the USA is 4-10 business days.

3. Order Status and Tracking

Once your order has shipped, you will receive an email notification with a tracking number. Allow 48 hours for the tracking information to become available.

4. Refunds, Returns, and Exchanges:

Orders can be canceled until they are processed and shipped. Once shipped, cancellations are not possible.

Refunds are available if the item is not as described or damaged. Refunds are not available for certain circumstances; refer to our Refund Policy for details.

5. Requesting Refunds, Returns, or Exchanges:

Contact our Customer Support team at support@azfa.co, provide necessary evidence, and follow the outlined steps in our Return and Refund Policy.

 

6. Payment Methods:

Q: What payment methods do you accept?
A: We accept credit card payments through Stripe and PayPal for a secure and convenient checkout experience.

7. Payment Security:

Q: How secure is my payment information?
A: Your payment information is treated with the utmost confidentiality and processed securely through our trusted partners, Stripe and PayPal.

8. Billing Information:

Q: Why is it important for my billing information to match my credit card or PayPal account?
A: Matching billing information ensures a smooth payment process. Any discrepancies may result in payment processing issues.

9. Lost or Missing Items:

Q: What should I do if my order doesn’t arrive or is missing?
A: Contact the shipping carrier directly. If issues persist, reach out to our Customer Support team for assistance.

10. Contacting AzFa:

Q: How can I contact AzFa for further assistance?
A: Reach out to our Customer Support team at support@azfa.co. We’re here to help!

Feel free to contact us for any additional inquiries or assistance not covered in these FAQs. Your satisfaction is our priority at AzFa!